Install OTRS 2.4 on Ubuntu 10.04 LTS Server

First you need to install LAMP on Ubuntu.

There are only two steps to install OTRS.

Step 1: From the console as root, run:
root@srv1:~# apt-get install libapache2-mod-perl2-dev

Step 2: root@srv1:~# apt-get install otrs2

If you forget to do Step 1, you will encounter an error ...

"dpkg: error processing otrs2 (--configure):
subprocess post-installation script returned error exit status 1
Errors were encountered while processing:
otrs2
E: Sub-process /usr/bin/dpkg returned an error code (1)"

Run the following to fix the error:
root@srv1:~# apt-get install libapache2-mod-perl2-dev

Then purge the otrs install:
root@srv1:~# apt-get purge otrs2

And finally install again otrs
root@srv1:~# apt-get install otrs2

Once the installation is completed, Login to the website of OTRS:
http://[ip address of OTRS Server]/otrs

Username: root@localhost
Password: root

Open Source Helpdesk Ticketing Systems

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